Questions
Frequently Asked Questions
Thirty of the questions we actually get asked, grouped so you can find yours without reading the rest.
Booking & payment
Send your dates, guest count and room type on WhatsApp to +91 87693 29321, or call +91 87693 29321. Both reach our own front desk.
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Rates change with the room type, season, weekday or weekend, and meal plan. We quote your actual dates rather than publish one number that would be wrong for most people.
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Portals build their commission into the price you see. Ask us for a direct quote and compare it yourself for the same dates and plan.
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Usually yes, to hold a room — particularly on weekends and peak dates. We tell you the amount before you pay anything.
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Terms depend on how far ahead you cancel, and peak dates are stricter. We send the applicable terms in writing on WhatsApp before you pay.
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Rooms
Six — Deluxe, Super Deluxe, Luxury, Deluxe Family, Heritage Family, and poolside cottage tents. All air-conditioned.
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The Deluxe Family Room. For five or six, or two couples together, take the Heritage Family Room instead.
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The Luxury Room, which looks over the pool. Balcony rooms are limited, so mention it early rather than at check-in.
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In the Super Deluxe and Luxury rooms, for an additional charge that varies by season. Tell us your group size and we will include it in the quote.
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Children below five generally stay free sharing the existing bedding. Above that, an extra bed charge applies.
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Food & dining
Yes. Several properties in Matheran are vegetarian only, so it is worth checking anywhere on the hill. We serve both.
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Yes, along with no-onion-no-garlic. Tell us when you book — everything the kitchen uses is carried up the hill, so ingredients are planned in advance.
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Yes — dal, khichdi, curd rice, boiled eggs and similar. Mention it at the time of booking.
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It determines which meals are included in your rate. In Matheran meal-inclusive usually makes sense, because eating options up the hill are limited.
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Yes, with at least a day's notice. A table by the pool, a cake, or a campfire dinner can all be set up.
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Getting here
No. Matheran permits no motor vehicles at all. Every vehicle stops at Dasturi Naka and the last stretch is on foot, by horse or hand-pulled rickshaw.
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Around 30 to 45 minutes at an unhurried pace, longer with luggage and slower in the monsoon.
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Yes. Tell us your expected arrival time at Dasturi Naka and porters can meet you there. This needs advance notice.
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It varies by season and monsoon conditions affect the hill section. Message us with your dates and we will tell you what is actually running.
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At Dasturi Naka, the last point any vehicle can reach. Paid, charged by the day, and your car stays there for the whole stay.
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The property
Yes, an outdoor pool included for all in-house guests across every room category. Pools are uncommon in Matheran.
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Eternia Spa is on the property, by appointment rather than walk-in. Book the slot in advance, especially on weekends.
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Yes, along with rooms, group catering and GST invoicing. Send your team size and dates for a per-person figure.
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It is available across the property, but this is a hill station and connectivity drops in bad weather. Do not plan a day of video calls around it.
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It can be, with planning. The difficulty is the approach rather than the property — tell us in advance and we can arrange a rickshaw and porters.
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Trust & safety
westendmatheran.com, and only that. Copycat sites use our name, logo and photographs to take bookings that never reach us.
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Check the address bar reads westendmatheran.com, check the number is +91 87693 29321 or +91 87693 29321, and call us to confirm before paying anything.
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Act immediately — call the national cyber crime helpline on 1930, tell your bank, and file at cybercrime.gov.in. Recovery depends almost entirely on speed.
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An original government photo ID for every adult guest. This is a legal requirement. Foreign nationals need a passport and valid visa.
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Yes. Established travel portals are legitimate channels and those reservations reach us normally. The problem is sites built to look like ours.
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Not here?
Ask us the actual question
Anything not covered above — a dietary requirement, a mobility concern, whether the toy train is running that week, whether the tents are open. Message us and you get a real answer from the front desk, not a form response.
Direct booking
Ready to check dates?
Send your dates and any question in the message box — both get answered together.
Still deciding where to look
Most of the short answers above have a longer version on a dedicated page. If you are working through a booking decision, these three cover the most ground: