Booking, Cancellation & Check-in Policy

Refunds, where applicable, are processed back to the original payment method. Bank processing usually takes several working days after we initiate it.

To cancel or change a booking, message the same WhatsApp thread you booked on, or call +91 87693 29321. The earlier you tell us, the more we can usually do.

• Timing of Check-in is at12:00 PM, check-out is by 10:00 AM.
• Our reception are available 24 hours, 24 hours — so late arrivals are welcome but they have to be informed in advance.
• Early check-in and late check-out are subject to availability and occupancy on the day, so they cannot be confirmed beforehand.
• Keeping the room beyond the check-out time without prior approval may result in an additional night’s charge.

A Matheran-specific detail to keep in mind is that vehicles can only reach Dasturi Naka. From there, guests need to walk to reach the hotel. Plan your arrival accordingly, and share your expected Dasturi Naka arrival time so our porters can assist with your luggage.

Full directions to the hotel

• Each adult guest must have to show a valid government-issued photo ID at check-in, as required by law.
• Accepted documents are only Aadhaar, passport, driving licence, and voter ID.
• Please bring the original ID document, but photocopies of the original document or photos of the ID on your phone will not be accepted.
• Foreign guests are required to show their passport along with a valid visa.
• Check-in is available only to the guests who are 18 years of age.

• Kids those who are under the age of 5 can stay free when using the existing bedding.
• For children above that age, or when an additional bed is required, an extra bed fee will apply.
• Extra charges depend on the type of the room and season, so they’re included in your personal bill.
• Please mention the age of all kids when making an enquiry because of this, you can remove any unexpected charges during check-in.

Family room options

• Available payment methods will be communicated at the time of booking.
• The exact advance amount will be shared when availability is confirmed, before any payment is made.
• The remaining balance can be paid directly at the hotel.
• Applicable taxes will be charged according to the current government rates.
• A room-holding advance is generally required, especially for weekends and busy dates.

Matheran gets heavy rainfall from June to September. At this time, the toy train is not working sometimes, walking paths become slippery, and outdoor facilities such as campfires and dining are not available during rain.

Bad weather only are not the applicable reason for the refund. If bad weather affect your travel plans, please inform us as soon as possible. Then we check which options is available for you at that time.

When to visit Matheran

• Smoking are not allowed inside the rooms.
• Children must always be careful and supervised when they are using the swimming pool.
• Monkeys are often seen in Matheran, so please keep your windows and balcony doors closed when you leave the room and do not feed them.
• Please keep your voice low during quiet hours, then sound can travel easily through the hills.
• Guests take care of their personal belongings and valuables safe during the stay.
• The Hotel have the right to ask guests to leave, if they do inappropriate behaviour and misconduct with other guests and staff.

Guests travelling with pets should inform us in advance to ensure a smooth arrival.